Kirika's Privacy Policy — Your information is completely safe with us

1. Introduction

Kirika (hereinafter referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using the Kirika website or mobile platform, you agree to this Privacy Policy. We strictly adhere to international data protection laws and standards to ensure your information remains secure at all times.

This policy applies to all members in Bangladesh and every other country where Kirika operates. If you have any questions, our support team is always ready to help.

2. What Information We Collect

Kirika collects only the information that is necessary. We never ask for excessive or irrelevant data. A detailed breakdown of what we collect is provided below:

Kirika does not collect any information about you beyond what is listed above. In particular, we do not collect your religious beliefs, political opinions, health information, or any other sensitive personal data.

3. How Your Information Is Used

Kirika uses your information only for specific, legitimate purposes. We never use your data beyond what has been authorized. The primary use cases are:

• Account management: For registration, login, password recovery, and account security.
• Payment Processing: To securely process deposit and withdrawal transactions.
• Identity Verification (KYC): To prevent fraud and ensure legal compliance.
• Customer Support: For the prompt resolution of your complaints or queries.
• Promotions & Offers: To send you relevant offers based on your preferences (where consent has been given).
• Responsible Gaming: To monitor gaming behavior and identify problematic patterns.
• Legal compliance: To comply with AML (Anti-Money Laundering) and KYC regulations.
• Service Improvement: To analyze and improve the platform experience.

4. Data Sharing & Disclosure

Kirika shares your personal information with third parties only under strictly limited circumstances, detailed below:

• Payment Providers: Approved payment gateway providers — including bKash, Nagad, and Rocket — receive only the information necessary to complete transactions.
• Game Providers: Licensed game studios may access limited data to ensure safe gaming standards.
• Law enforcement agencies: We are legally required to share information when directed by a valid court order or official government directive.
• Security Partners: Fraud detection and cybersecurity service providers process only limited data strictly for security purposes.
• Company Acquisition: In the event of a business restructuring, you will be notified before any data is transferred.

Outside of the circumstances listed above, your information is never shared without your explicit consent. All third-party partners are contractually bound to uphold Kirika's strict privacy standards.

5. Cookie Policy

Kirika uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. They do not identify you personally, but they do remember your preferences and session information.

• Essential cookies: Essential for login sessions, language preferences, and security. These cannot be disabled.
• Functional Cookies: Remembers your favorite games, balance display settings, and interface preferences.
• Analytics Cookies: Collects anonymous statistics to help us understand how the site is being used.
• Cookie Controls: You can block or delete cookies through your browser settings, though doing so may limit certain features.

6. Security Measures

Kirika applies industry-leading security standards to protect your information. Our security framework safeguards your data across multiple layers:

• 256-Bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Firewall Protection: An advanced firewall protects our servers from DDoS and other cyber attacks.
• Regular Security Audits: Regular penetration testing conducted by independent third parties.
• Limited Access: Only authorized staff can access data on a need-to-know basis.
• Suspicious Activity Monitoring: Our automated systems detect unusual login attempts or transactions.
• Data Backup: Regular encrypted backups ensure your data is never lost.

Please note that no data transmission over the internet is completely risk-free. We strongly recommend keeping your password confidential and avoiding logging in on unfamiliar devices.

7. Your Data Rights

As a Kirika member, you have full rights over your own data. We respect these rights without exception:

• Right to Access Your Data: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information we hold about you.
• Right to Erasure: After closing your account, you may request deletion of your data (subject to legal limitations).
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise any of these rights, please contact our support team. We will respond within 30 business days.

8. Data Retention Period

Kirika retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the duration your account is active, and up to 5 years after closure.
• Financial transactions: A minimum retention period of 5 years is mandatory under AML law.
• KYC documents: Retained for up to 7 years after account closure for legal compliance purposes.
• Gaming History: For the duration your account is active, and up to 3 years after closure.
• Support Contact: Up to 2 years after a dispute is resolved.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

9. Minor Protection

Kirika is firmly committed to the privacy and protection of minors. Our services are intended for users aged 18 and above only.

• We do not knowingly collect any information from individuals under the age of 18.
• Age verification is completed at the time of registration, and additional documents may be requested in suspicious cases.
• If a minor's account is identified, it will be immediately suspended and all associated data will be deleted.
• If parents have any concerns, they can contact our support team — we will act promptly.

10. Policy Changes

Kirika may update this Privacy Policy from time to time, due to legal changes, the introduction of new services, or improvements to our practices.

• Notification Methods: For significant changes, a notice will be sent to your registered email address.
• Platform Notifications: You will be notified via pop-up or banner after logging in.
• Effective Date: Each update will show a revised date at the top of the page.
• Continued Use After Changes: Continued use of the platform after an update constitutes acceptance of the revised policy.
• Previous Versions: Previous versions will be made available upon request.

We will always communicate any changes to you transparently. If you object to a change, you may request to close your account.

11. Contact & Complaints

For any questions, requests, or complaints regarding the Privacy Policy, please contact our dedicated support team. We take your concerns seriously and will work to resolve them promptly.

• Email: [email protected]
• Live Chat: Chat with us directly via the chat icon at the bottom right of the site.
• Response Time: Privacy-related requests are responded to within 7 business days.
• Request to Delete Your Data: Please clearly write "Data Deletion Request" in the subject line of your email.

To learn more, visit our FAQ Page View or Responsible Gaming Read the guidelines.