1. Introduction & Definitions
Kirika (hereinafter referred to as "we", "us", or "the Platform") operates an international-standard online gaming service for users in Bangladesh. These Terms and Conditions form a legally binding agreement between Kirika and you (the member or user).
By using Kirika's website or mobile platform, registering, or using any of our services, you automatically agree to these Terms and Conditions. If you do not agree, please refrain from using the platform.
Key definitions: In this document, "account" means your registered profile on Kirika; "balance" means the total funds held in your account; "bonus" means any free credit or offer provided by Kirika; and "wagering" means the amount of bets required to withdraw a bonus.
These Terms and Conditions apply to members in Bangladesh and all other countries where Kirika's services are available. Kirika reserves the right to amend these Terms at any time, and members will be notified in advance of any changes.
2. Account Registration & Personal Information
You must provide accurate and complete information when registering on Kirika. Accounts created with false or misleading information may be closed at any time and any balance may be forfeited.
- One account policy: Only one account is permitted per individual, household, or IP address.
- Accurate Information: Provide your full name, date of birth, mobile number, and email address.
- Updating Your Information: If any of your personal details change, please notify the support team immediately.
- Account security: Keep your password confidential; allowing third parties to access your account is prohibited.
- KYC verification: Kirika may request identity documents (NID/Passport) and proof of address at any time.
- Account transfer: Selling, transferring, or renting an account to any third party is strictly prohibited.
3. Age Verification & Eligibility
You must be at least 18 years old to register on Kirika. This is a non-negotiable requirement. Protecting minors is one of our top priorities, and Kirika makes no exceptions on this matter.
Warning: If verification reveals that a member was under 18 at the time of registration, all transactions made on that account will be voided and any deposited funds will not be refunded.
- Proof of Age: National ID card, passport, or birth certificate are accepted.
- Geographic Restrictions: Kirika's services are not available in certain countries; if you are a resident of one of those countries, please do not register.
- Professional Gamblers: Residents of countries where online gaming is prohibited by law are not eligible.
4. Deposits, Withdrawals & Payment Policy
Kirika supports several local payment methods, including bKash, Nagad, and Rocket. All financial transactions are completed through secure, encrypted channels.
- Your Account: Only use payment methods registered in your own name.
- Deposit Limits: Minimum and maximum deposit limits apply; see the Deposit page for details.
- Withdrawal process: Withdrawal requests are typically processed within 5–15 minutes.
- Verification Required: Additional identity verification may be required for large withdrawal amounts.
- Anti-Money Laundering: Kirika strictly adheres to international AML policies; any suspicious transactions will be investigated.
- Currency: All transactions are processed in Bangladeshi Taka (BDT).
- Transaction Failure: Kirika is not responsible for failed transactions; please contact your payment provider.
Keep in Mind: All deposits must be from a legitimate source. Withdrawals directly from bonus balance are not permitted — funds can only be withdrawn after the wagering requirements have been met.
5. Bonuses, Promotions & Offers
Kirika's bonuses and promotions offer exclusive benefits to members. However, each bonus comes with specific terms and conditions — failure to comply may result in the bonus being voided.
- Welcome Bonus: Available to new members only; can be claimed once.
- Wagering requirements: Each bonus has a specific wagering multiplier (e.g., 10x, 20x); withdrawals are not allowed until this requirement is fulfilled.
- Bonus Validity: Each bonus has an expiry date; once expired, the bonus will be automatically cancelled.
- Game Restrictions: Some bonuses are only valid for use on specific games.
- Promotion Abuse: Kirika reserves the right to void bonuses and winnings if bonus abuse is suspected.
- Multiple bonuses at once: Multiple bonuses cannot be active simultaneously unless explicitly stated otherwise.
- Cashback: Cashback offers generally carry no wagering requirements, though a maximum withdrawal limit may apply.
6. Games, Betting & Results
All game outcomes on Kirika are determined by an RNG (Random Number Generator) system. This system is certified by a third party and is completely fair.
- Fair Play: RTP (Return to Player) information for all games is available on the game provider's page.
- Technical Errors: If a bet is voided due to a software or server error, the bet amount will be refunded.
- Disconnection: If you get disconnected during a game, your progress will be saved on the server and you can resume once you reconnect.
- Maximum Bet Limit: Each game has a maximum bet limit that must not be exceeded.
- Automated Betting Software: The use of bots or automated software is strictly prohibited.
- Live Casino: In the event of a technical issue during a live dealer game, the game provider's decision is final.
Please Note: Gaming is meant to be fun. There is always a chance of losing. Never bet more than you can afford, and don't chase losses by increasing your bets.
7. Responsible Gaming Policy
Kirika firmly believes in responsible gaming. We want every member to enjoy gaming as a form of entertainment — free from addiction or financial stress.
- Deposit Limit: Daily, weekly, or monthly deposit limits can be set at any time.
- Self-Exclusion: An account may be temporarily or permanently closed upon request.
- Reality Check: You will receive periodic reminders showing how long you have been playing.
- Cooling-off period: A temporary break of 24 hours to 6 months can be taken.
- Minor Protection: We recommend using parental control software on your device.
To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
8. Privacy & Data Protection
Kirika takes your personal data extremely seriously. We follow international data protection standards and keep all information secure using 256-bit SSL encryption.
- Data Collection: We only collect information necessary to provide our services.
- Third Parties: Your information is not shared with third parties except where required by law.
- Cookie policy: Our site uses cookies to improve your experience.
- Data Deletion Request: You may request that your data be deleted after your account is closed.
For more details, visit our Privacy Policy Read.
9. Intellectual Property & Proprietary Rights
Kirika's website, logo, graphics, software, content, and all other materials are protected by the intellectual property rights of Kirika or its licensors. Unauthorized use of these materials for any personal or commercial purpose is strictly prohibited.
- Kirika's logo or brand name may not be used without prior authorization.
- Copying or reproducing any content from this site is prohibited.
- Attempting to reverse-engineer the platform's software is strictly prohibited.
10. Account Suspension & Closure
Kirika reserves the right to suspend or permanently close any account at any time for the following reasons:
- Breach of any provision of these Terms and Conditions.
- If false or fraudulent information is provided.
- Abusing bonuses or promotions.
- Creating multiple accounts.
- If the account is suspected of money laundering or other financial crimes.
- Using bots or automated software.
- Abusive behavior toward other members or staff.
Important: If an account is closed due to a terms violation, any verified cash balance will be returned after review. However, any balance derived from bonuses will be fully forfeited.
You can also request that your account be closed at any time by contacting the support team.
11. Limitation of Liability
Kirika strives to provide reliable service at all times, but we are not liable for the following:
- Technical Disruptions: If the service is disrupted due to scheduled server maintenance or an unexpected outage.
- Internet connection: If your game is affected by issues with your internet connection.
- Third-Party Software: In the event of a software error on the part of the game provider.
- Unauthorized access: If your account login credentials are disclosed to another party.
- Indirect Losses: For any indirect or incidental losses not directly resulting from gameplay.
Under no circumstances will Kirika's total liability exceed the value of the transaction in question.
12. Dispute Resolution Process
If you have a dispute with Kirika, please contact our support team directly in the first instance. Most issues are resolved within 24–48 hours.
- Step One: Contact support via live chat or email.
- Step Two: If the issue remains unresolved, file a formal complaint and we will respond within 7 business days.
- Step Three: If both parties cannot reach an agreement, the matter will be resolved through the licensing authority.
- Game Results: Technical log records will be treated as final evidence.
- Time Limit: Any complaint must be submitted within 30 days of the incident.
Applicable Law: These Terms and Conditions are governed by the laws of the applicable international licensing jurisdiction. Both parties agree to be bound by the decisions of the courts of that jurisdiction in the event of any dispute.